Privacy Policy

1. Introduction

Welcome to socialRacer ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform.

By using socialRacer, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, username, password, and profile information
• Social Media Account Data: Access tokens and permissions for connected social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.)
• Content: Posts, images, videos, captions, and scheduling information you create through our platform
• Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
• Communications: Messages, feedback, and support requests you send to us

2.2 Information We Collect Automatically

• Usage Data: Information about how you use our platform, including features accessed, time spent, and actions taken
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Analytics Data: Social media performance metrics, engagement statistics, and audience insights
• Cookies and Tracking: We use cookies and similar technologies to track activity and enhance user experience

2.3 Information from Third Parties

• Social Media Platforms: Public profile information, follower counts, engagement metrics, and post performance data from connected accounts
• Authentication Services: Information from Facebook Login and other OAuth providers

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our social media management services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Content Publishing: To schedule, publish, and manage your social media content across connected platforms
• Analytics and Insights: To generate performance reports, analytics, and recommendations
• Communication: To send service updates, notifications, marketing communications (with your consent), and respond to inquiries
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Product Improvement: To understand user behavior and improve our features and services

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Social Media Platforms

We share content and data with social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) as necessary to publish your posts and retrieve analytics. This sharing is governed by each platform's terms of service and privacy policies.

4.2 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Analytics services
• Customer support tools
• Email service providers

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (see our Data Deletion Policy)
• Data Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Revoke Consent: Withdraw consent for data processing where consent is the legal basis
• Object: Object to processing of your personal information in certain circumstances

To exercise these rights, please contact us at info@techstreamtechnologies.com or use the data deletion request form available here.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

socialRacer is not intended for users under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Facebook Platform Policy Compliance

socialRacer complies with Facebook's Platform Policy and Terms of Service. When you connect your Facebook or Instagram account:

• We only request permissions necessary for our services
• We do not sell your Facebook data to third parties
• We do not use your Facebook data for purposes other than providing our services
• You can revoke our access to your Facebook data at any time through Facebook's settings
• We provide a data deletion mechanism as required by Facebook (see our Data Deletion Policy)

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of socialRacer after changes become effective constitutes acceptance of the revised policy.

13. Cookie Policy

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.